PDF《礼宾的工作职责是什么？》

1 Concierge Conversation (Concierge Service Video) 礼宾对话(礼宾服务情景对话视频) Objectives 教学目标 ? To understand the Concierge service conversation video ? 理解礼宾服务情景对话视频 ? To learn some topic-related words and expressions ? 学习与话题相关的词汇与表达 ? To identify and describe ideas about customer service ? 讨论与对客服务相关的话题并描述自己的观点 ? To practice dialogues in a mock concierge service setting ? 模拟礼宾服务情景练习对话 Warm-up Activities 热身活动 Discuss the following questions with a partner: 与搭档一起讨论下列问题: 1.

What are the job responsibilities of a concierge? 礼宾的工作职责是什么? 2. What are the basic knowledge/skills to be a qualified concierge? 作为一名合格的礼宾,你认为需要具备哪些基本的知识或技能? New words 生词 recommendation: n. a suggestion to someone that they should choose a particular thing or person that you think is very good 建议;

推荐 concierge: n. someone in a hotel whose job is to help guests by telling them about places to visit, restaurants to eat in, etc. 礼宾;

(专为客人介绍旅游景点、 饭店等的) 酒店员工 chief: a. highest in rank 最高级别的;

首席的 areca: n. 槟榔,槟榔树 ridge: n. a long area of high land, especially at the top of a mountain 山脊 border: n. the official line that separates two countries, states, or areas, or the area close to this line 国界,边界,边镜地区 county: n. an area of a state or country that has its own government to deal with local matters (英国的)郡;

(美国等国家的)县palm: n. a tropical tree which grows near beaches or in deserts, with a long straight trunk and large pointed leaves at the top 棕榈树 lush: n. plants that grow many leaves and look healthy and strong (植物)茂盛的, 繁茂的,郁郁葱葱的 jungle: n. a thick tropical forest with many large plants growing very close together (热带)丛林 slope: n. a piece of ground or a surface that slopes 斜坡,斜面 comprise: v. to consist of particular parts, groups, etc. 包括,由…构成 feature: n. a part of something that you notice because it seems important, interesting, or typical 特点,特征,特色 primitive: a. belonging to a simple way of life that existed in the past and does not

2 have modern industries and machines 原始的,远古的 minority: n. a group of people of a different race, religion, etc. from most other people in that country 少数民族;

少数群体 tropical: a. coming from or existing in the hottest parts of the world 来自热带的;

产 于热带的 admission: n. the cost of entrance to a concert, sports event, cinema, etc. 入场费 round trip: n. a trip to a place and back again 往返旅行 reserve: v. to arrange for a place in a hotel, restaurant, plane etc. to be kept for you to use at a particular time in the future 预定 confirm v. to tell someone that a possible arrangement, date or situation is now definite or official 肯定,确认(安排、日期或情况) all set: ready, in position for action 准备就绪,安排好了 profile: n. a short description that gives important details about a person, a group of people, or a place 人物简介;

传略;

(某地方的)情况 treat: n. a special food that tastes good, especially one that you do not eat very often (尤指不经常吃的)美味食物 definitely: ad. without any doubt 确切地,肯定地 excursion: n. a short journey made for a particular purpose (有特定目的的)短途 出行 Notes 注释 Loyalty program: Structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program. Almost all major hotel chains (Best Western, Choice Hotels, Holiday Inn, Marriott, Super