PDF《Maintenance Resource Management》

Maintenance Resource Management in US Coast Guard Aviation Maintenance Risk Reduction

2003 DoD Maintenance Symposium LCDR Rick Christoffersen USCG Aviation Safety Program Manager US Coast Guard Headquarters rchristoffersen@comdt.

uscg.mil Maintainer Maintainer A person who learns to do more and more with less and less until he is fully qualified to do everything with absolutely nothing. Maintenance Errors on the Rise Factors Impacting USCG Maintenance in the Late 90's: ? High Year Tenure ("Right-sizing") ? Rate Consolidation ? Airman Program ? Robust Job Market ? High Operational Tempo ? NMCS, Parts Supply, & Cannibalization MAINTENANCE MISHAPS

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80 90 FY96 FY97 FY98 FY99 FY00 Number of Maintenance Mishaps (bars) $0 $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 $1,600,000 $1,800,000 $2,000,000 Cost of Maintenance Mishaps (line) Maintenance Mishaps Human Factors Chart 0% 10% 20% 30% 40% 50% 60% 70% 80% PERCENT OF INCIDENTS M A I N T E N A N C E H U M A N FA C T O R E R R O R '00 PASSDOWN/ CHECKLISTS EXPERIENCE/ TRAINING/ STAFFING WORKLOAD/ OPTEMPO/ RESOURCES PARTS/ TOOLS PROCEDURES INATTENTION/ COMPLACENCY/ AWARENESS FY 96-00 Maintenance Mishaps Maintenance Resource Management (MRM) Training ? Objectives: !Examine the role of the maintainer in the chain of events that can cause an aviation mishap. !Develop safety nets for mishap prevention through effective operational risk management. !Introduce a behavioral skill set to prevent or reduce the risk of an aviation mishap. Early USCG MRM Milestones ? FY97 AVI Maintenance HF Conference ? FY98 HAI Conference (Mr. Gordon Dupont) ? FY99CFY00 Contract Program at CGAS Sites ? FY00 FSOs Receive MRM Training (Dupont) USCG MRM Training Emerges… January 2001: MRM NWG MTG at ATTC CGAS Elizabeth City to establish a standardized syllabus and implementation plan for deploying MRM training. April 2001: April 2001: Trial MRM training at CGAS Port Angeles to finalize program, present training for assessment September 2001: September 2001:

52 USCG maintainers receive MRM "Train the Trainer" instruction, Start Fleet-Wide Training October 2001: October 2001: Commence MRM Training of "A" School Students at ATTC / Spartan Before Entering the Fleet USCG MRM Training Agenda ? USCG Aviation Maintenance Error ? Maintenance Resource Management Concept ? Maintenance Operational Risk Management ? "The Dirty Dozen" in Maintenance Mishaps ? "The Magnificent Seven" in MRM ? USCG Maintenance Error Case Study Analyses ? MRM Course Evaluation (Pre/Post) ? MRM "Train the Trainer" Workshop Q&A Humboldt Bay /

3 HH-65A Humboldt Bay /

3 HH-65A Kodiak

5 HC-130H

5 HH-65A

4 HH-60J Kodiak

5 HC-130H

5 HH-65A

4 HH-60J Port Angeles /

3 H-65A Port Angeles /

3 H-65A ATC Mobile

5 HU-25A

8 HH-65A

3 HH-60J ATC Mobile

5 HU-25A

8 HH-65A

3 HH-60J North Bend /

5 HH-65A North Bend /

5 HH-65A Los Angeles /

3 HH-65A Los Angeles /

3 HH-65A San Francisco /

4 HH-65A San Francisco /

4 HH-65A Barbers Point

4 HC-130H

4 HH-65A Barbers Point

4 HC-130H

4 HH-65A Corpus Christi

3 HU-25A

3 HH-65A Corpus Christi

3 HU-25A

3 HH-65A Houston /

4 HH-65B Houston /

4 HH-65B New Orleans /

5 HH-65B New Orleans /

5 HH-65B Miami

6 HU-25C /

9 HH-65A Miami

6 HU-25C /

9 HH-65A Savannah /

5 HH-65A Savannah /

5 HH-65A Borinquen /

4 HH-65A Borinquen /

4 HH-65A Detroit /

5 HH-65A Detroit /

5 HH-65A Traverse City /

5 HH-65A Traverse City /

5 HH-65A Astoria /