XLS《附件一》

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"未定损案件数",,

,,

"其中:有争议案件数",,

,,

"未定损案件估损金额",,

,,

"已支付赔款金额",,

,,

"已结案案件数",,

,"合计","报案总数",,

,,

"已定损案件数",,

,,

"已定损案件定损金额",,

,,

"未定损案件数",,

,,

"其中:有争议案件数",,

,,

"未定损案件估损金额",,

,,

"已支付赔款金额",,

,,

"已结案案件数",,

,"理赔服务投入情况","专项工作组数量",,

,,

"现场服务人数",,

,,

"电话咨询量",,

,,

"后台服务增派人数",,

"韶关","车险","报案总数",,

,,

"已定损案件数",,

,,

"已定损案件定损金额",,

,,

"未定损案件数",,

,,

"其中:有争议案件数",,

,,

"未定损案件估损金额",,

,,

"已支付赔款金额",,

,,

"已结案案件数",,

,,

"其中:没顶车情况","报案总数", ,,

,"已定损案件数", ,,

,"已定损案件定损金额", ,,

,"未定损案件数", ,,

,"其中:有争议案件数", ,,

,"未定损案件估损金额", ,,

,"已支付赔款金额", ,,

,"已结案案件数", ,"其他险种","报案总数",,

,,

"已定损案件数",,

,,

"已定损案件定损金额",,

,,

"未定损案件数",,

,,

"其中:有争议案件数",,

,,

"未定损案件估损金额",,

,,

"已支付赔款金额",,

,,

"已结案案件数",,

,"合计","报案总数",,

,,

"已定损案件数",,

,,

"已定损案件定损金额",,

,,

"未定损案件数",,

,,

"其中:有争议案件数",,

,,

"未定损案件估损金额",,

,,

"已支付赔款金额",,

,,

"已结案案件数",,

,"理赔服务投入情况","专项工作组数量",,

,,

"现场服务人数",,

,,

"电话咨询量",,

,,

"后台服务增派人数",,

"典型案例(另附纸)",,

,,

"注:已结案案件以财务结案口径统计.

",,

"附件二:" "广州市机动车辆保险暴雨灾害未定损案件情况统计表" ,,

,"未定损案件统计" "机构名称:报送日期:",,

,,

,"单位:件/元" "序号","基本情况"存在争议情况(选项有填1,无填0,不得空白) ,"保单号","车牌号","投保人","地区(天河、海珠…)","出险地点(详细地址)","投保险种",,

,"是否没顶车(是/否)","估损金额","是否存在争议(是/否) ,"保单号","车牌号","投保人",,

"投保人","交强险(是/否)","车损险(是/否)","其他险(请填写明细)",,

,,

"对保险价值或实际价值确定的争议(主要是在全损案件中)","未达全损标准,但客户要求按照全损处理","不足额投保导致比例赔付,客户不满","发动机损坏,但不属保险责任","修换件争议","维修价格、配件价格争议","对于保险公司具有追偿权利的案件,客户拒签或未签权益转让书","对于全损车的残值处理,被保险人不配合权益转让及公正事宜","理赔单证(维修发票等)不全","车辆停放过程中发生水浸,车辆未经检验或行驶证无效","车辆行驶过程中发生水浸,车辆未经检验或行驶证无效","其它(填写具体情况)" "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "附件三:" "广州市天河区中海康城小区暴雨灾害车险理赔服务情况统计表" ,,

,"中海康城小区情况统计" "机构名称:",,