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"武汉市12315指挥中心" "一周商品类投诉举报排行情况(2019年2月4日-2月10日) "本周正值春节期间,12315接处消费者各类诉求1321件,其中投诉276件、举报15件、咨询(含其他)1030件,商品类投诉举报133件、服务类投诉举报158件.

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"编号","大类","类别","上周","本周","增减比例","主要案例" "1","商品投诉","服装、鞋帽","112","36","减少67.86%","本周服装、鞋帽排行第一位,投诉量较上周减少67.86%.投诉的主要是产品质量与售后服务,如鞋类脱胶,羽绒服跑毛等,另外不履行退换货义务的投诉也时有发生." "2","商品投诉","通讯产品","61","15","减少75.41%","本周通讯产品排行第二位,投诉量较上周减少75.41%.投诉的主要问题是以次充好,以旧充新,质保期内不履行退货、换货或维修等义务." "3","商品投诉","首饰","21","12","减少42.86%","本周首饰排行第三位,投诉量较上周减少42.86%.投诉的主要问题是产品质量问题,如黄金饰品断裂、变形,此外优惠活动不明晰,误导消费的情况也时有发生." "4","商品投诉","家用电器","77","10","减少87.01%","本周家用电器排行第四位,投诉量较上周减少87.01%.主要涉及到不按约定时间配送货物以及售后无法及时维修问题." "5","商品投诉","食品","58","9","减少84.48%","本周食品排行第五位,投诉量较上周减少84.48%.主要涉及到不按约定时间配送以及缺斤短两等问题." "6","商企投诉","京东商城","40","17","减少57.50%","2月2日京东商城网购南极人枕头,被告知放假了不配送,要求自行取件,请调解." "7","商企投诉","苏宁","19","5","减少73.68%","2月7日在苏宁易购购买婴儿米粉及食品,60元,网页显示次日到达,但两天了都没有收到货,请调解." "8","商企投诉","M+购物中心","1","4","增加300.00%","1月9日在江汉区M+购物中心4楼耐克专卖购买耐克运动鞋,799元,发现两双鞋子码数不一致,请调解." "9","商企投诉","黄陂奥特莱斯","3","4","增加33.33%","2月2日在黄陂奥特莱斯OCHIRLY专卖店购买外套,1339元,发现衣服内胆有裂缝,要求商家换货,请调解." "10","商企投诉","菱角湖万达广场","2","4","增加50.00%","2月2日在江汉区菱角湖万达1楼zara购买衣服,299元,穿后发现衣服脱线,请调解." "11","商企投诉","新洲摩尔城","1","4","增加100.00%","2月4日在新洲摩尔城购买针织衫,84元,因尺码不合适,需要换货,商家同意换货,但一直拖延,请调解." "12","商企投诉","工贸家电","10","3","减少70.00%","在汉阳区龙阳大道摩尔城工贸家电购买海信液晶电视机,3999元,承诺2月8日送货,但未按时送,要求退货,请调解." "13","商企投诉","大润发","2","2","相等","2月9日在江汉路大润发购买白酒,7499元,商家捆绑搭售另一款红酒,消费者认为不合理,请调解." "14","商企投诉","汉街万达广场","1","2","增加100.00%","2月3日在汉街万达广场2街安德玛购买运动鞋,1099元,现发现有质量问题,要求换货,商家以没有外包装盒为由拒绝,请调解." "15","商标投诉","苹果","21","7","减少66.67%","2月1日在青山区奥山世纪城一楼苹果专卖店购买苹果手机,12974元,现出现死机,无法开机的故障,要求换机,请调解." "16","商标投诉","华为","11","4","减少63.64%","未成年人未经过家长同意在大智路8号华为专卖店购买华为手机,2200元,要求退货遭拒,请调解." "17","商标投诉","耐克","2","3","增加50.00%","2月3日在江夏区九全嘉广场耐克专卖店购买运动鞋,1600元,买一送一,现发现是假货,要求退货,请调解." "18","商标投诉","海尔","10","3","减少70.00%","1月22日购买海尔消毒柜,999元,商家宣传有童锁,但实际并没有,申请退款至今无人处理,请调解." "19","商标投诉","千叶","2","2","相等","2月8日在洪山区金地广场千叶购买金银首饰,2000多元,单据注明可以无理由换货,消费者要求换货时商家又告知只能加钱更换其他高价产品,消费者不合理,请调解." "20","商标投诉","拉夏贝尔","2","1","减少50.00%","在循礼门大润发1楼拉夏贝尔购买衣服,800元,小票注明可享受七天无理由退货,现要求要求退货遭拒,请调解." "编号","类别","数量","点评",,

, "1","商品投诉","133","本周商品类投诉量前五位的分别为服装鞋帽、通讯产品、首饰、家用电器和食品,与上周相比,这五类商品投诉量均下降,其中服装鞋帽减少67.86%、通讯产品减少75.41%、首饰减少42.86%、家用电器减少87.01%、食品减少84.48%.",,

, "2","商企投诉","95","本周商企投诉量前五名的为五增三减一持平,京东商城本周排名第一,投诉量较上周减少57.5%.苏宁本周排名第二,投诉量较上周减少73.68%.M+购物中心、黄陂奥特莱斯、菱角湖万达广场和新洲摩尔城本周并列第三,投诉量较上周分别增长300%、33.33%、50%和100%.工贸本周排名第四,投诉量较上周减少70%.大润发和汉街万达广场本周并列第五,大润发投诉量与上周持平,汉街万达广场投诉量较上周增长100%.",,

, "3","商标投诉","49","本周商标投诉量前五名的为一增四减一持平,苹果本周排名第一,投诉量较上周减少66.67%.华为本周排名第二,投诉量较上周减少63.64%.耐克和海尔本周并列第三,耐克投诉量较上周增长50%、海尔投诉量较上周减少70%.千叶本周排名第四,投诉量与上周持平.拉夏贝尔本周排名第五,投诉量较上周减少50%.",,

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