XLS《Sheet1》

"行业","序号","企业","官网","服务热线","有否","收费","拨通时间1","通否","态度","解答","备注","拨通时间2","通否","态度","解答",,

"拨通时间3","通否","态度","解答","备注","总评","总分" "厨电","1","老板","http://www.

robam.com/","9510-5855","11","5","10:08","15","5","8","客户信息完备,用电话建档","16:00;

","15","5","8","接线员很专业,能够当场解释可能出现的原因,并且给出相应的帮助","13:05","15","5","8","换门或拉手(原配),过保修后上门20元上门费,部件另计.当天记录次日上门.","专业,态度好,服务及时","100" ,"3","美的","http://www.midea.com.cn/zh/app/home/index.htm","4008899316","11","5","10:14","15","5","8","客服电话结尾有评价指引","16:10;

","15","5","8","提供该地区的售后热线,有专业人员咨询,也可以要求上门维修","13:12","15","5","8","过保以后,上门维修收取费用.距离市区或维修部20公里内,上门40元,具体部件另收费.新更换部件保质3个月.总部24小时服务热线,报修后下单到当地维修部,当地工作时间9:00―18:00.","服务专业,态度很好,各部人员对于售后的各环节了解清晰,给予很详细的指引和帮助.","100" ,"5","海尔","http://www.haier.cn/","4006-999-999","11","5","10.2","15","5","8","问询详细了解问题","16:15;

","15","5","8","态度很好,能够详细解释可能出现故障的问题,并且可随时安排人上门维修.","13:13","15","5","8","主要部件保三年,把手不算在内.小修

35、中修

45、大修55,部件另计.新部件包修3个月,主要部件6个月.","服务专业,态度很好,各部人员对于售后的各环节了解清晰,给予很详细的指引和帮助.过保维修费用看情况分为3级,大中小修.","100" ,"6","方太","http://www.fotile.com/index.aspx","400-0315-315","11","5","11:22","15","5","8","客服电话结尾有评价指引.提出免费上门,五年内整机,看具体零部件具体收费","16:19;

","15","5","8","态度不错,过保后上门费是20,提供就近地区的维修电话","13:46","15","5","8","过保后20上门费,拉手估计

25、

60、35三个价格.再次出现问题一年内免费更.","服务专业,态度很好,各部人员对于售后的各环节了解清晰,给予很详细的指引和帮助.过保后统一上门费,价格低.质保、延保期长,分别为五年和一年(一般为三年和三个月).","100" ,"9","伊莱克斯","http://www.electrolux.com.cn/","95105801","11","5","11:32","15","5","8","提供详细指引,保修期一年,之后可上门收费维修","16:25;

","15","5","8","可以指导自行维修,需要时候提供上门维修,过保要收上门费,具体视当地物价而定","14:01","15","5","8","给出广州地区专线87093232","服务还行,可以解决问题.","100" ,"10","帅康","http://www.sacon.cn/","4007001111","11","5","11:36","15","5","8","提供详细检修指引,客户信息完备,用电话地址建档","16:32;

","15","5","8","提供上门维修,过保维修费至少30","14:04","15","5","8","过保上门费30,还有配件费用.新配件延保1个月.","服务还行,可以解决问题,客户信息完备.","100" ,"4","华帝","http://www.vantage.com.cn/","400-888-6288/800-999-1311","11","5","10: