DOCX《表二》

表二 附件2 , 2015年一季度保险消费投诉情况统计表 (人身险公司) 制表单位:保监会消保局 ,,

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公司 ,,

投诉总量 ,,

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亿元保费投诉量 ,,

, 万张保单投诉量 ,,

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投诉量(件) , 排名 , 占比 , 同比 , 投诉量 (件/亿元) , 排名 , 同比 , 投诉量 (件/万张) , 排名 , 同比 人身险公司 , 中国人寿 ,594,1,0.

20054017555705606,-0.34796926454445665,0.38862414397953332,43,-0.43773637021867828,2.6400607213965921E-2,52,-0.38529328672912933 , 平安寿险 ,410,2,0.13841998649561107,-2.4330900243308973E-3,0.50614715240027908,39,-0.13131109530016338,6.3546070025072329E-2,41,-9.1310710841069564E-2 , 泰康人寿 ,365,3,0.12322754895340986,7.6696165191740384E-2,1.5737609004424409,11,9.4994051880113783E-2,6.996810566203765E-2,37,-7.498112769316756E-2 , 新华人寿 ,284,4,9.5881161377447677E-2,-0.21329639889196672,0.54618889238502832,36,-0.26824305318000286,9.8437034785360464E-2,30,-0.26242719552539373 , 太保寿险 ,261,5,8.8116137744767051E-2,-0.11525423728813555,0.68996467535986039,30,-0.10487023541109908,1.979259919226023E-2,53,-0.18349254413450389 , 生命人寿 ,152,6,5.1316677920324107E-2,-0.18716577540106949,0.84275956330601798,28,-0.64171451720412609,0.11230635281572714,24,-0.5832645763791886 , 人保寿险 ,150,7,5.0641458474004052E-2,0.13636363636363646,0.26281916827089002,46,-2.7648719569910218E-2,6.8292853048212795E-2,38,0.20585751235931959 , 阳光寿险 ,93,8,3.1397704253882511E-2,-0.15454545454545454,0.9890211708342399,24,-0.41081311522938413,9.8677100832824119E-2,29,-0.35760597353935442 , 太平人寿 ,78,9,2.6333558406482108E-2,-0.390625,0.21860359735132523,49,-0.51562224780638388,7.2573072710403294E-2,36,-0.44431455919115637 , 平安养老 ,37,10,1.2491559756920999E-2,1.1764705882352939,0.94602145623699951,25,0.45576007618587688,0.1674129362238157,18,0.14721881067720832 , 工银安盛 ,33,11,1.1141120864280891E-2,0.73684210526315796,0.24764947057219117,47,-0.52477370015462677,0.4254035532798614,5,2.365080922340046E-2 , 民生人寿 ,32,12,1.0803511141120865E-2,-0.38461538461538458,1.3582728588002284,15,-0.42900298666590397,6.6742001701086781E-2,40,-0.43817994818061134 , 光大永明 ,30,13,1.012829169480081E-2,0.57894736842105265,4.441943129214093,2,0.4892198806891459,0.33579057413472363,9,-0.13137164087186315 , 中英人寿 ,30,14,1.012829169480081E-2,3.4482758620689724E-2,2.5162882972695964,7,-9.326852736319724E-2,0.26767455057442957,10,5.0302509162776232E-3 , 合众人寿 ,29,15,9.7906819716407825E-3,-0.39583333333333337,0.53920325585214401,37,-0.18995944209378957,0.10753433775348903,26,-0.38758836201595481 , 中美联泰 ,28,16,9.4530722484807567E-3,-0.2432432432432432,1.6321644488139129,10,-0.34536971836760899,0.13787452630252034,23,1.656570418536063E-3 , 招商信诺 ,26,17,8.7778528021607016E-3,0.625,1.1591657230644246,19,-0.17119650800893649,5.8742273696520256E-2,42,0.39629393300760007 , 交银康联 ,23,18,7.7650236326806208E-3,2.2857142857142856,0.84441719639612667,27,-0.26415072885480406,1.2569542359357748,1,0.820087690124087 , 人保健康 ,19,19,6.4145847400405133E-3,-9.5238095238095233E-2,0.17333934651051555,51,-9.591149412872535E-2,0.15885570383945874,20,-1.9103692324131671E-3 , 农银人寿 ,18,20,6.0769750168804858E-3,0,0.18666395583588363,50,-0.48563709947445399,0.14937722146749843,21,-0.21374718569165385 , 华泰人寿 ,17,21,5.7393652937204592E-3,0,1.7339747851143543,9,-0.10343303757910749,0.138443697391395,22,-9.1754782008182656E-2 , 国华人寿 ,15,22,5.064145847400405E-3,-0.11764705882352944,0.23440810687803351,48,-0.94622402253974525,5.4641962185576487E-2,45,-0.10629792327758514 , 幸福人寿 ,15,23,5.064145847400405E-3,-0.25,0.52694984073984796,38,-0.58581742517847957,0.16687748856054815,19,-0.35651790094819802 , 百年人寿 ,14,24,4.7265361242403783E-3,-6.6666666666666652E-2,0.2949283545531593,44,-0.18894702497881199,0.17663341752859568,16,-0.37814085758047555 , 太平养老 ,13,25,4.3889264010803508E-3,2.25,1.0344154101902627,23,2.4290870847807211,4.9899433449509457E-2,46,1.2946903164391768 , 信诚人寿 ,13,26,4.3889264010803508E-3,-0.40909090909090906,0.67963056593035609,31,-0.5523705954395064,9.3859495223634695E-2,31,-0.4925994085276536 , 信泰人寿 ,13,27,4.3889264010803508E-3,-0.38095238095238093,3.0334415974807474,4,7.181603110986412E-2,0.1861488102227199,15,-0.24694385247304496 , 中意人寿 ,13,28,4.3889264010803508E-3,-0.71111111111111114,0.59104149484268254,34,-0.69975092061991728,0.24756859078245008,11,-0.75944970369002041 , 华夏人寿 ,12,29,4.0513166779203242E-3,-0.63636363636363635,0.92803557110155865,26,-0.70780940655317592,2.9228150313557157E-2,49,-0.74471247814614516 , 长城人寿 ,12,30,4.0513166779203242E-3,0.33333333333333326,1.3662842786325868,14,0.17652257326694976,0.19707993233588991,13,0.20865618858359758 , 北大方正 ,11,31,3.7137069547602971E-3,2.6666666666666665,4.1292386443190487,3,1.9317594374665243,0.49709650450776144,4,1.6045205654849326 , 海康人寿 ,11,32,3.7137069547602971E-3,-0.2142857142857143,2.2857223927738377,8,-0.26367085775642807,0.3597969436885074,7,-3.5577142333801937E-2 , 天安人寿 ,11,33,3.7137069547602971E-3,1.75,0.66762740777514085,32,2.164553912854168,5.5928411633109618E-2,43,3.3534689597315435 , 友邦保险 ,11,34,3.7137069547602971E-3,-0.15384615384615385,0.39832538517843563,42,-0.29680249308883866,2.6669323901120815E-2,51,-0.20716387648656542 , 建信人寿 ,10,35,3.37609723160027E-3,-0.67741935483870974,7.3429595043292314E-2,55,-0.76928894976720419,4.8454260631591591E-2,47,-0.77876581746354701 , 中德安联 ,9,36,3.0384875084402429E-3,0,1.3402113738307391,16,-0.24948163065478612,0.34898870827646111,8,-4.4484427348306155E-2 , 中荷人寿 ,8,37,2.7008777852802163E-3,-0.4285714285714286,1.3093779292015397,17,-0.23494918136652898,0.10291387780778004,28,-0.45440648739681733 , 恒安标准 ,6,38,2.0256583389601621E-3,-0.66666666666666674,1.5367441538939166,12,-0.70972610426448246,0.1969777054067097,14,-0.69583359323447236 , 前海人寿 ,6,39,2.0256583389601621E-3,1,0.11347890285737146,54,-0.73710720838042276,5.5391279381611758E-2,44,-0.62781306920309499 , 英大人寿 ,6,40,2.0256583389601621E-3,-0.1428571428571429,1.0990621127083711,21,-0.29974042533152367,0.11205318791319613,25,-0.3283804045653671 , 利安人寿 ,5,41,1.688048615800135E-3,1.5,0.1209153909590519,53,1.3814286249385272,0.10553354594825057,27,0.47662009823062457 , 中宏人寿 ,5,42,1.688048615800135E-3,-0.2857142857142857,0.55865960455692942,35,-0.42059018155952754,7.442358930086479E-2,35,-0.3307947801420853 , 中邮人寿 ,5,43,1.688048615800135E-3,-0.2857142857142857,2.4877703212208543E-2,56,-0.36547640978461249,1.7638389036541802E-2,54,-0.35372287429946625 , 泰康养老 ,4,44,1.3504388926401081E-3, - ,0.47963599388985512,40, - ,2.7415437084313436E-2,50, - , 中航三星 ,4,45,1.3504388926401081E-3,-0.33333333333333337,1.2121457737942949,18,-0.76565181706643637,0.62689046656322966,3,-0.54681043354699854 , 华汇人寿 ,3,46,1.012829169480081E-3,0,2.5681937208452816,6,-0.26378446669101929,8.3691346314791054E-2,33,-3.0859789097807067E-2 , 安邦人寿 ,2,47,6.7521944632005406E-4, - ,1.0051407049652194E-2,57, - ,6.1218093129860708E-3,56, - , 弘康人寿 ,2,48,6.7521944632005406E-4, - ,0.14201709403134377,52, - ,6.6747431058247153E-2,39, - , 昆仑健康 ,2,49,6.7521944632005406E-4,-0.7142857142857143,2.9877874406472031,5,-0.86341543128469933,0.1706892431638958,17,-0.78858674183495814 , 平安健康 ,2,50,6.7521944632005406E-4,0,1.4331385728992443,13,-9.7122699073476038E-2,0.99920063948840943,2,-0.2112310151878497 , 长生人寿 ,2,51,6.7521944632005406E-4,0,12.400007086852051,1,3.4640025512667387,0.39919362886968318,6,1.1736292688768524E-2 , 中法人寿 ,2,52,6.7521944632005406E-4,1, , 东吴人寿 ,1,53,3.3760972316002703E-4,0,1.0701345332202519,22,0.85133274247103552,3.7468058480145679E-2,48,-0.74885909761927949 , 吉祥人寿 ,1,54,3.3760972316002703E-4, - ,0.42479193663119935,41, - ,3.3633127823711286E-3,57, - , 君龙人寿 ,1,55,3.3760972316002703E-4,0,0.71613642898405705,29,-6.9022642320725747E-2,0.2182881840605968,12,-0.43397873873087256 , 陆家嘴国泰 ,1,56,3.3760972316002703E-4,-0.666666666666........