PDF《Our Customer Terms》

Our Customer Terms Digital Data Services Section Part A C General Part A C General was last changed on

18 January 2018.

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39 Contents Click on the section that you are interested in.

1 About the Digital Data Services section

3 Our Customer Terms

3 Inconsistencies

3 Parts of the Digital Data Services section

3 2 Availability

3 3 General

5 Cabling and data terminal equipment

5 Equipment requirements

5 Charging

6 4 Connecting a Digital Data Service

6 Provisioning times

6 Provisioning commitment C DDS Fastway

6 Actual provisioning times

7 Information we need

7 Target standard provisioning times

7 Standard connection charges

9 Network extension charges

9 Property extension charges

10 Service extension charge

10 Materials

10 5 Withdrawing or putting an order on hold

10 Withdrawing an order

10 Putting an order on hold

11 6 Not used

12 7 DDS Internet Customer Access Facility (ICAF)

12 What is DDS ICAF?

12 No software required

12 Charges

13 8 Customer to Customer Interconnection

13 What is Customer to Customer Interconnection?

13 Charges

13 9 Rapid Bandwidth Expansion

14 What is Rapid Bandwidth Expansion?

14 Availability

14 Available speeds and bandwidth

14 Work on your service

15 Our Customer Terms Digital Data Services Section Part A C General Part A C General was last changed on

18 January 2018. Page

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39 Charges

15 10 Vitalink

15 What is Vitalink?

15 Connection charges

15 Monthly charges

16 11 Service levels and performance

16 Performance specifications

16 12 Service assurance

17 Fault reporting and repair

17 Target response and repair times

18 Temporary repairs

19 Emergency repairs

19 Faults caused by interference or you

19 Service appointment times

20 Customer Select Assurance and Maintenance Options

20 FLEXPAC maintenance option

20 13 Other work we do for you

20 14 Charging zones and areas

20 Why is this information relevant?

20 Charging zones

21 Charging areas

21 Dual zone centres

22 List of charging zones and areas

22 15 Special meanings

39 Our Customer Terms Digital Data Services Section Part A C General Part A C General was last changed on

18 January 2018. Page

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39 Certain words are used with the specific meanings set out on page

39 or in the General Terms of Our Customer Terms.

1 About the Digital Data Services section Our Customer Terms 1.1 This is the Digital Data Services section of Our Customer Terms. 1.2 The General Terms of Our Customer Terms apply. Inconsistencies 1.3 If the General Terms of Our Customer Terms are inconsistent with something in the Digital Data Services section, then the Digital Data Services section applies instead of the General Terms, to the extent of the inconsistency. 1.4 If a provision of the Digital Data Services section gives us the right to suspend or terminate your service, that right is in addition to our rights to suspend or terminate your service under the General Terms of Our Customer Terms. Parts of the Digital Data Services section 1.5 The Digital Data Services section is divided into separate documents: (a) Part A C General (b) Part B C DDS (c) Part C C DDS Flexnet (d) Part D C DDS Fastway (e) Part E C DDS Local Area Service (f) Part F C Digital Metropolitan Service (DMS)

2 Availability 2.1 We have withdrawn Digital Data Services set out in: Our Customer Terms Digital Data Services Section Part A C General Part A C General was last changed on

18 January 2018. Page