PDF《Our Customer Terms》

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39 3.7 Where we connect you to three or more network termination units for a Digital Data Service, you must keep them in a modem cabinet. 3.8 You must provide a standard mains voltage AC double point with adequate lighting within one metre of the installation site for each network termination unit. You must keep the power point outside the network termination unit cabinet. 3.9 When the service is provided on optical fibre, you must provide a standard mains voltage and a protective telecommunications earth as set out in AS/NZS3000. Charging 3.10 We determine the distance of a chargeable circuit by reference to the shortest distance between designated area centres.

4 Connecting a Digital Data Service Provisioning times 4.1 We aim to meet our standard provisioning time for Digital Data Services. We are not required to meet them C they are indicative only and depend on the availability of existing infrastructure. The only exception is DDS Fastway, which our Provisioning Commitment applies to (see below). 4.2 Some DDS Fastway and DDS Flexnet

2 Mbit/s services may be considered wideband services. Provisioning of these services fall under the guidelines of the Wideband Provisioning Times section of Our Customer Terms. 4.3 We will negotiate the target national standard provisioning times for DDS enhanced facilities such as DDS Flexnet, DDS Vitalink and DDS Austplex. 4.4 Our provisioning times for DDS Local Area Service are set out in Part E C DDS Local Area Service of the Digital Data Service section of Our Customer Terms. Provisioning commitment C DDS Fastway 4.5 Our Provisioning Commitment and Enhanced Provisioning Commitment is available for Digital Data Service new connections, upgrade, external removal and indoor removal where existing infrastructure is in place. The Provisioning Commitment involves us providing a provisioning commitment. The Enhanced Provisioning Commitment provides for shortened activation times in some circumstances. For further information see the Service Assurance and Provisioning Commitment Section of Our Customer Our Customer Terms Digital Data Services Section Part A C General Part A C General was last changed on

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39 Terms. Actual provisioning times 4.6 Actual provisioning times are affected by a number of factors including: (a) the availability of equipment and network infrastructure;

and (b) whether the site is metropolitan or regional;

and (c) us having sufficient and timely access to your premises and equipment in order to undertake the provisioning. Information we need 4.7 When ordering new services, you must provide us with the following information: (a) a fully completed application form;

(b) address(es) at which the service is to be provided;

(c) description of work needed in each location;

(d) nominated contact (including phone number) who is aware of the work needed in each location;

and (e) date by which the service is needed to be operational (taking into account our target standard provisioning time). 4.8 If you cannot provide a date by which the service is needed to be operational at the time that you submit your order to us, then we contact you within ten working days. If you cannot provide a date in writing within seven days of this follow-up contact, we consider that you have withdrawn the order. Target standard provisioning times 4.9 Our target standard provisioning times do not apply if you order more than ten services for the one location in a month. 4.10 Our target standard provisioning times start on the date that we have received all the information we need from you and end on the completion of provisioning. The times are expressed in working days (ie Monday C Friday, excluding public holidays). 4.11 The standard provisioning time for a new Digital Data Service depends on the location Our Customer Terms Digital Data Services Section Part A C General Part A C General was last changed on