PDF《Mobile Banking FAQ》

Mobile Banking FAQ About Mobile Banking Login Securities Trading Fund Transfer Account Enquiry Setting Others About Mobile Banking 1.

What is Mobile Banking? ? Mobile Banking provides general banking and investment services through the mobile network platform. The easy and user-friendly interface is great for anyone who wants to manage their finances conveniently from wherever they are using their handset. 2. How to activate Mobile Banking? ? Activation is not required. For existing Internet Banking customers to access the Mobile Banking, simply input the login details and accept the terms and conditions. If you have not yet registered for our Internet Banking services, please visit any of our branches. 3. How can I access Mobile Banking? ? Please visit the following URLs to access Mobile Banking: BOC Group Mobile Banking URLs Bank of China (HK) Ltd. https://m.bochk.com Nanyang Commercial Bank Ltd. https://m.ncb.com.hk Chiyu Banking Corporation Ltd. https://m.chiyubank.com 4. Can I access Mobile Banking on any mobile handsets? ? Our Mobile Banking can support most of the mobile phones equipped with web browser in the market. Followings are the recommended platforms, browsers and handset models: Recommended Handsets Recommended Platforms &

Browsers Brands Models 1. iPhone OS iPhone 2G, 3G, 3GS (Safari browser) 2. Windows Mobile 5.0 &

6.X (IE mobile browser) HTC Acer LG Samsung Toshiba HD2, Diamond, Diamond 2, Touch

2 F900 GM750 B7300 TG01 3. Symbian S40 &

S60 (Default browser) Nokia Samsung C5, E52, E72, N86 8MP, N95, N97, N97 mini, X6, 5530,

5630 Xpress Music, 5730,

6300 I8910 HD 4. Android OS 1.5 or above (Default browser) HTC Google Huawei Motorola Samsung Sony Ericsson Desire, Hero, Legend, Magic, Tattoo Nexus One U8110 Milestone DROID, Milestone XT701 Galaxy I7500, Galaxy S I9000 Xperia X10, Xperia X10 mini 5. Sony Ericsson Symbian (Safari browser) Sony Ericsson Satio 6. BlackBerry OS 4.5 or above (BlackBerry browser) BlackBerry BOLD

9700 7. Others Nokia Samsung N900 M8910 (Pixon 12) 5. Do I need to use any particular telecommunications service providers? ? Our Mobile Banking is available to all telecommunications service providers. However, you are advised to study the data roaming charges imposed by the service providers. 6. What services are available on Mobile Banking? ? Mobile Banking provides the following services: ? Securities trading ? Real-time stock quote ? Transfer ? Credit card payment ? Account enquiry ? Change password and email address 7. Do I need to pay additional charges for using Mobile Banking? ? Our Mobile Banking service is free of charge. However, charges may apply to selected services such as securities trading. You may also incur charges with your mobile internet connection depending on the service plan of your telecommunications service provider. You are also advised to study the data roaming charges imposed by the service providers. 8. Can I get access Mobile Banking overseas? ? Yes, you can access our Mobile Banking anywhere you have a mobile internet connection via your mobile handset. Please note that data roaming charges may apply. For details, please contact your telecommunications service providers. 9. Do I need to install designated software for using Mobile Banking? ? No, software installation is not required. You can simply access Mobile Banking with mobile web browser and internet connection via your mobile handset. 10. I am now using your SIM-based Mobile Banking. Can I enjoy the new Mobile Banking service at the same time? ? We have upgraded the Mobile Banking platform. Existing Internet Banking users can simply access the user-friendly Mobile Banking with mobile internet connection. Existing SIM-based Mobile Banking users can continue to use the existing services. If you do not have an Internet Banking account but wish to enjoy the new Mobile Banking services, please visit any of our branches for registration. Login 11. How can I access and sign on Mobile Banking? ? Visit one of the following URLs with the web browser in your mobile handset and sign on with your Internet Banking Number / User Name and password. BOC Group Mobile Banking URLs Bank of China (HK) Ltd. https://m.bochk.com Nanyang Commercial Bank Ltd. https://m.ncb.com.hk Chiyu Banking Corporation Ltd. https://m.chiyubank.com 12. I forgot my password. What shall I do? ? Your password will be suspended after