PDF《持续教育学院》

持续教育学院 School of Continuing Studies Retention Forum 人才培育发展实务课程 Course Introduction 课程简介 This

2 days course is designed to help bring the awareness to how retention can impact an operation financially.

While hiring the very best candidate to join your company is important but retaining them is equally the same. If you are in a leadership position and wanted to improve your retention skills this course will help you with new tools. Learning Objectives 教学目标 At the end of the workshop, participants will be able to: - Understand impact of employees turn over - How to improve retention rate - What it takes to compete for best employees in a market place Course Outline 课程大纲 - What does Retention mean - Associate Satisfaction - Possible cause of Involuntary Separation - You are the Gate Keeper - How do you interview - Role play interview techniques - Annual performance review - Speak the truth - Why do employees leave - Solutions to retaining the best employees - Target Audience 对象 Managers, Supervisors, Department Heads, Technical Staff, Anyone interested in self-development. 经理、主管、行政人员、技术人员或任何有兴趣提升个人发展的人士. Instructor 导师简介 The extensive background of the instructor is in the hospitality industry. He was previously employed with Marriott International for over

25 years where he earned multiple domestic and international leadership awards throughout his career;

he served as: General Manager, Director of Operations, Director of Food & Beverage, Director of Sales & Catering, and as Restaurant Manager. He has worked in Barbados, West Indies;

Toronto & Calgary, Canada;

Riyadh, Saudi Arabia;

Athens, Greece;

Amsterdam, Netherlands and throughout major cities and resort destinations within the United States. In the area of culinary education, the instructor has been the Vice President and Managing Director of Le Cordon Bleu North America, a Culinary Division of Career Education Corporation. He was also the President of Le Cordon Bleu College of Culinary Arts in Atlanta and President in San Francisco. The instructor has accrued multiple leadership awards through his career with Le Cordon Bleu. 本课程已纳入 教青局 持续进修发展计划 Medium of Instruction 授课语言 English and Supplemented with Cantonese depending on the needs, requirements and preference of the participants. Course material will be in English unless specifically requested for customized in-house training. 英文辅以中文教学;

视乎学员或课程的需要.而教材将采用英文教学;

内部培训要求除外. Venue 上课地点 Alameda Dr. Carlos D Assump??o 335-341, Hotline Centre, 10/F, Macau 澳门新口岸宋玉生广场 335-341 号获多利中心

10 楼Course date & time 上课日期 Class B:

2015 年9月

12、13 日Sat, Sun 10:00 C 16:00 Course code:1504260212 Total hours:

10 Tuition Fee 课程费用 MOP 1,500 Class Size 收生名额

25 people If tuition fee is to be paid by cheque, please make payable to SCHOOL OF CONTINUING STUDIES MACAU UNIV. OF SCIENCE AND TECHNOLOGY. 若以支票或本票缴费,抬头请写上:澳门科技大学持续教育学院. All fees are non-refundable and non-transferable. (The school has full right to withdraw any course anytime). Therefore, student is advised to consider carefully about the course time and personal situations before application. 所有费用一经缴交,恕不退还或转让(本院取消开办该课程除外).因此,报读者於报名前,请考虑清楚上 课时间及视乎个人具体情况而决定报读与否. Enquiries 查询 Tel: