PDF《线网运营》

创营全程 线网运营 乘客的安心, 我们始终放在首位 智慧车站、 多元化购票方式, 我们孜孜创新, 只为守护每一份安心.

NETWORK OPERATION INNOVATIVE OPERATION PASSENGER REASSURANCE HAS ALWAYS BEEN PUT FIRST With smart stations and diversified ticket purchase channels, we innovate for passenger reassurance.

43 44 SERVICE DELIVERY 客运表现

2016 年,线网总客运 量达到25.7 亿,较 上一 年上 升6.71%, 地铁出行量占广州市全市公共交通出行总量 44%. 其中, 单日最高客运量 897.3 万人次, 客流强度达 2.6 万乘 次/公里 . 日, 居国内轨道交通首位. 广州地铁持续优化运输组织, 积极改进服务手段, 打造市 民满意的地铁. 全年

5 次压缩高峰行车间隔, 线网高峰运力提 高4%. 一号线采取不均衡运输, 在上线列车数量保持不变的 情况下运力提升 4.8%;

四号线首度实施 大小交路 + 不均衡 运输组织, 重合段运力提升 11%;

三号线最小行车间隔首次被 压缩到

1 分58 秒, 有效缓解高峰拥堵. 延长二号线广州南站、 三号线机场南站尾班车服务时间, 为深夜乘坐高铁、 飞机抵达 的旅客提供交通便利. In 2016, the total passenger boarding reached 2.57 billion, rising 6.71% over the previous year. Metro trips accounted for 44% among all the public transport trips in the city. The highest daily passenger boarding amounted to 8.973 million person-times and passenger flow intensity

26 thousand rides- times/km per day, ranking first place in the Chinese rail transit system. Continuously optimizing the transportation organization, GMG has been actively improving service measures to build metro service satisfaction. In 2016, the interval between trains in peak time was cut five times, improving the network transport capacity in peak time by 4%. Through unbalanced transport, Line

1 increased its transport capacity by 4.8% with the same trains;

first adopting the long and short route + unbalanced transport model, Line

4 increased its carrying capacity by 11% in overlapping sections;

the minimum interval between trains of Line

3 was first reduced to

1 minutes and

58 seconds, effectively mitigating congestion during peak hours. The last train timings of Guangzhou South Railway Station of Line

2 and Airport South Station of Line

3 were extended to facilitate passengers taking high-speed trains and arriving at the airport late at night. Ten Thousand Total passenger boarding in

2016 2016 年线网日均客运量

702 万人次 Ten Thousand Highest Daily Passenger Boarding 单日最高客运量 897.3万人次 Thousand Ride-times/km per day Passenger Flow Intensity 客流强度达 2.6 万乘次 / 公里 ・ 日 体育西路站客流疏导 Passenger Flow Control at Tiyuxi Station NETWORK DEVELOPMENT 线网运营 随着广州地铁线网持续发展, 客流量持续增长, 乘客出 行需求与线路运能间矛盾日益凸显, 车站客运组织压力日趋 严峻. 优化

169 个重点车站客运组织预案, 为保障乘客出行 安全, 常态化客控限流站点从

26 个增加至

33 个, 提升 乘客候乘车效率.对比历史同期客流规律, 动态调整线网 超大客流组织预案, 提前组织编制五

一、 国庆、 元旦等节前 超大客流组织预案并监督执行, 顺利保障了线网客运组织 安全有序. 在实现运力提升的同时, 行车质量在行业内进一步扩大 领先优势,

2016 年度列车开行公里与

5 分钟以上延误件数 的比值达到

570 万车公里 / 件, 近4年最高. 根据世界地铁 协会(CoMET)2016 年公布的数据, 全球

32 家大型地铁 同行 KPI 业绩表现中, 广州地铁的运营车站犯罪事件发生 率最低, 且连续

3 年排名第一, 运营服务可靠度排名第一, 运能利用度排名第三. With the continuous development of Guangzhou'

s metro network, the passenger flow has been increasing persistently, resulting in increasingly prominent conflict between passenger transport demand and line carrying capacity and severer pressure in passenger transport organization. The passenger transport organization plan on

169 key stations was optimized. To ensure passenger transport safety, regular passenger control stations have been increased from

26 to 33, enhancing waiting and ride efficiency. In comparison with passenger flow patterns over the same period in previous years, the excessive passenger flow organization plans were dynamically adjusted. The excessive passenger flow organization plans before May 1, National Day Holiday and New Year'

s Day were worked out in advance, and executed under supervision to ensure safe and orderly passenger transport organization. In addition to the capacity improvement, the train driving quality has been further improved. The mean distance between delay to train service of five miles or above reached a record high of 5.7 million/car km in

4 years. According to the statistics released by CoMET in 2016, Guangzhou Metro had the lowest station crime rate for

3 consecutive years and ranked first place in operation service reliability and third place in carrying capacity utilization rate among

32 major metro companies as shown in the KPI report. 线路 Lines

2016 年日均客运 Average Daily Passenger Boarding in

2016 较2015 年增长 Increase Percentage than that of

2015 2016 年各线路日均客运量增长 Average Daily Passenger Boarding Increase of All Lines in

2016 一号线 Line

1 106.24 -3.3% 二号线 Line

2 -0.8% 127.95 三号线 Line

3 6.6% 105.94 三北线 Northward Extension of Line

3 18.6% 67.11 四号线 Line

4 6.5% 32.02 五号线 Line

5 6.8% 105.21 六号线 Line

6 10.4% 67.57 七号线 Line

7 0.14 八号线 Line

8 11.6% 61.77 广佛线 Guangfo Line 49.4% 23.87 APM 线APM Line 11.1% 3.89 车站犯罪事件发生率最低 且连续3年 运营服务可靠度 运能利用度 第一 排名 第一 排名 第三 排名 Metro Stations Operated by GMG Having the Lowest Station Crime Rate for

3 Consecutive Years Ranking First Place in Operation Service Reliability Ranking Third Place in Carrying Capacity Utilization Rate 单位:万人次 Unit: Ten Thousand

45 46

2016 年客运量排名前十的车站 Top Ten Passenger Boarding Stations in

2016 Notes: The check-in passenger flow at the transfer stations is a sum of check-in passenger flow of all lines at this station. 排名 Rank 车站 Station 客流 Passenger Flow 备注: 换乘站的进闸客流为该站所有线路进站客流合计 49.08 体育西路 Tiyuxi

1 36.12 公园前 Gongyuanqian

2 34.14 珠江新城 Zhujiang New Town

3 29.54 昌岗 Changgang

4 29.14 客村 Kecun

5 25.63 广州火车站 Guangzhou Railway Station

6 20.04 嘉禾望岗 Jiahewanggang

7 18.16 杨箕 Yangji

8 18.13 海珠广场 Haizhu Square

9 17.74 车陂南 Chebeinan

10 Lines Year

2015 年与

2016 年部分线路工作日高峰期行车间隔对比表 线路 年份 Interval Comparison Between Trains During Peak Time in

2015 and

2016 2015 年2016 年 间隔变化 Interval Changes 一号线 Line

1 176

168 -8 三号线 Line

3 128

118 -10 三北线 Northward Exten- sion of Line

3 248

236 -12 四号线 Line

4 212

191 -21 五号线 Line

5 140

132 -8 广佛线 Guangfo Line

300 285 -15 六号线 Line

6 188

183 -5 单位:万人次 Unit: Ten Thousand 单位:秒Unit: Second 八号线 Lines

8 223

222 -1 SAFETY GUARANTEE 安全保障 广州地铁在安全形势总体有序、 可控的基础上, 针对内 外部环境新形势下衍生的新问题, 不断创新管理手段, 提高 运营管理前瞻性及预见性. 根据受损风险高低, 首次对地铁 隧道分级实施安全巡查模式;

在高架线路试点启用无人机 巡查, 加强外部环境安全风险管控. 全面检查既有运营线路 的主变电站、 车辆段及正线围蔽情况, 整改加固安防薄弱部 位, 降低侵限风险. 以客车司机、 OCC 调度岗位为试点, 首 次推行关键岗位记分制, 建立评价标准, 加强作业过程监督 管理. 持续做好设备设施检修, 设备质量稳步提升, 全年线 网故障总数同比下降 9.5%, 设备故障率和故障影响程度为 近5年来最低, 乘客界面设备(售检票、 电扶梯、 屏蔽门)可 靠度达 99.8% 以上. 利用现代化信息手段, 逐步建立统一指挥、 信息共享、 协调动作的运营管理指挥体系.应急事件报送采用 一张 图、 一句话 的形式, 提高报送效率;

利用直播平台获取现 场实时情况, 结合城市客流热力图, 及时掌握车站及周边客 流分布和变化, 提高应急指挥决策准确性;

强化人员应急处 理能力,全年共开展各类应急演练 2,489 次.针对极端 恶劣天气, 完善线网环境参数地图, 细化

28 项设备防潮安 全保障措施. 针对暴雨洪涝问题, 对市政道路积水黑点周边

76 个车站共

204 个出入口加装挡水板, 有效控制安全风险;

尤其在强台风登陆期间, 调集

11 支专业抢险队伍、 2,000 余人次值守, 实现全方位保障. Based on a generally orderly and controllable safety environment, GMG made continuous innovations in its management measures in response to new issues arising from the new internal and external environment, so as to enhance the foreseeability in operations management. On the basis of risk of damage, metro tunnels were classified into two grades for the first time, and graded safety patrol models were formulated and implemented. UAV patrol was put into trial use in elevated lines to strengthen risk control in the external environment of metro stations. Comprehensive checks were conducted on the master substations, depots and main track enclosures of lines in operation. Key areas of weak safety protection were reinforced and corrected, reducing the risk of clearance intrusion. The key position grading system was first put into practice based on train drivers and OCC schedulers. Indicators were identified to strengthen supervision of operation processes. Equipment and facility maintenance had been continuously ensured and the equipment quality was steadily enhanced. The network failures throughout

2016 were reduced by 9.5% year on year;

the equipment failure rate and failure incidence was at a record low in the past

5 years;

the passenger interface equipment (AFC terminal devices, elevators and escalators, platform screen doors) had a reliability rate over 99.8%. With modern information technology, Guangzhou Metro has gradually established an operations management command system of uniform command, information sharing and coordinated action. Emergencies were reported based on one picture and one sentence to enhance information report efficiency. Live streaming platforms were used to obtain real-time site conditions. Together with city passenger flow thermodynamic diagram, the passenger flow distribution and changes in and around the stations were promptly shown to enhance the decision- making accuracy of emergency command. In 2016, we launched 2,489 emergency drills, enhancing the emergency response capacity of our personnel. In response to extreme weather, the network environmental parameter map was improved and

28 equipment moistureproof safety pre........