PDF《Step:》

24 小时客户服务热线 (28538828) 、 白金卡客户服务热线 (25815188) 及尊尚客户服务热线(29282388) 自动电话服务: 步骤: (1) 选择语言 (2) 输入信用卡号码 (3) 输入电话密码;

或身份证号码及信用卡检验码 【系统即时读出:】现时户口结欠、可用签帐余额、月结单截数日 期、月结单结欠、最低付款额及到期还款日 使用自动电话系统查询信用卡帐户资料: 按1申请?费、利息及手续费豁免、查询付款纪?、帐户结欠 按1查询月结单截?后付款纪? 按2查询信用卡年费优惠、利息及手续费 按3补领月结单 按4查询户口结余 按7查询另一张信用卡 按0联络客户服务主任 按2申请现金分期、月结单分期、结余转户或现金存户服务 按1申请现金分期 按2申请月结单分期 按3申请结余转户 按4申请现金存户 按3签帐得 FUN 计划及查询新卡迎新礼品 【系统即时读出:】现时可用积分、积分累积期、积分有效期、总 可用积分及持卡年期 按1换领礼品、查询换领进度及索取换??品表格 按2查询新卡迎新礼品 按3查询飞行里程计划 按4申请换领飞行里程 按5查询积分钱 按7查询另一张信用卡 按0联络客户服务主任 按4香港境外自动柜员机提款功能设定、更改电子月结单设定、 申请调整信用额度 按1电子月结单设定 按3香港境外自动柜员机提款功能设定或申请调整信用额 按5查询网上服务、八达通自动值服务及其他信用卡服务 按1查询网上服务 按2网上安全购物服务 按3八达通自动增值服务 按4查询有关电话银行密码 按0联络客户服务主任 24-hour Customer Services Hotline (2853 8828)、 Platinum Card Customer Services Hotline(2581 5188)and Elite Customer Services Hotline (2928 2388) self-attended telephony service: Step: (1) Select Language (2) Enter Credit Card No.

and (3) Phone Banking Password;

OR HKID No. and Card Verification Value 【Instant Broadcast On :】 Account Balance, Available Purchase Limit, Statement Date, Statement Balance, Minimum Payment Amount Due & Statement Due Date Use the self-attended telephony service system to check your account activities: Press

1 Annual Fee Waiver, Interest & Handling Fee Waiver Application, Payment Record & Account Balance Enquiry Press

1 Repayment Record Enquiry Press

2 Credit Card Annual Fee、Interest and Handling Fee Enquiry Press

3 Statement Request Press

4 Account Balance Enquiry Press

7 Enquire about Another Card Press

0 Enquiries through Customer Service Officer Press

2 Cash Installment, Statement Installment, Balance Transfer or Cash Before Card Service Application Press

1 Cash Installment Application Press

2 Statement installment Application Press

3 Balance Transfer Application Press

4 Cash Before Card Service Application Press

3 Gift Point Redemption Program and Welcome Gift Status Enquiry 【Instant Broadcast On:】Available Gift Points, Gift Points Accumulated Date, Redemption Expiry Date, Total Available Gift Points & Year of Card Holding Press

1 Gift Redemption, Redemption Status Enquiry and Request a Redemption Form Press

2 Welcome Gift Status Press

3 Mileage Program Press

4 Convert Gift Points to Air Mileages Press

5 Instant Rewards Enquiry Press

7 Enquire about Another Card Press

0 Enquiries through Customer Service Officer Press

4 ATM Cash Withdrawal Functions Outside Hong Kong, to Change E-Statement Setting, to Apply for Credit Limit Adjustment Press

1 E-statement Setting Press

3 Change ATM Cash Withdrawal Functions Outside Hong Kong or Adjust Credit Card Limit Press

5 Online Service, Octopus Card Automatic Add-Value Service and Other Credit Card Services Press

1 Online Service Enquiry Press

2 Internet Secure Shopping Service Press

3 Octopus Card Automatic Add-value Service Press

4 Phone Banking Password Enquiry Press

0 Enquiries through Customer Service Officer