PDF《易普森客户服务》

易普森客户服务 Ipsen Customer Service ・ 技术支持 Technical Support ・ 配件与服务 Parts &

Service ・ 热区,设备升级及大修服务 Hot Zones, Upgrades &

Retrofits 7x24小时售后服务

电话:400-920-2271 售后服务电邮:ccc@ipsen.

com.cn 技术支持 Technical Support 设备故障?需要技术支持?需要配件?不用急,欢迎随时拨打易普森客户关怀热线! Is something wrong with your equipment? Do you need technical support or spare parts? If so, Ipsen is here to help! 易普森客户关怀热线,帮您立刻找到易普森专业技术人员!无论需要何种服务,易普森关怀热线给您及时 的帮助! Call our Aftermarket Support Helpline to quickly connect with an Ipsen expert. No matter your needs, Ipsen'

s Aftermarket Support Helpline offers immediate support. 保持对设备的有效操控,维持设备正常运转,对热处理至关重要.易普森技术支持团队助您迅速解决问题, 让您第一时间从易普森专业技术人员那里获得帮助. Reaching and maintaining proper control and functionality of your equipment is paramount to achieving success in thermal processing. With comprehensive support for your furnace operation, software and controls, Ipsen'

s Technical Support Team helps you resolve issues quickly by answering questions and/or connecting you directly to the correct Ipsen expert. 配件与服务 Parts &

Service 易普森拥有雄厚的技术实力,让您的设备具有预先感知能力,让您的设备运行安心无忧.无论是例行预防 性维护还是紧急状况,我们会助你走好每一步.我们的专家会帮助您最大程度的降低昂贵的停机时间,让你的 设备时时运转在巅峰状态. Ipsen has the technical experience you need to be proactive and keep things running smoothly. Whether it'

s routine preventative maintenance or an emer gency, we are here to help every step of the way. Our experts help you minimize costly downtime and keep your equipment running at peak performance. 热区,设备升级及大修服务 Hot Zones, Upgrades &

Retrofits 易普森专家协助您迅速判断您的需求, 并给出最佳的解决方案,提高您设备性能也是件容易的事情. 易 普森对真空炉和多用炉定制化的热区,控制系统和机械系统的升级改造,以及大修方案,让您的设备增加产能, 适用更多工艺要求,同时延长设备的使用寿命. Enhancing your furnace'

s performance is easy when Ipsen works with you to quickly determine your exact needs and deliver optimum solutions. With custom-tailored hot zones, controls and mechanical upgrades and retrofits for both vacuum and atmosphere furnaces, Ipsen is able to deliver solutions that expand your capabilities, increase your flexibility and extend the life of your equipment. 易普森客户关怀热线 Call our helpline 400-920-2271 to ・咨询炉子操作,软件及控制系统的技术支持 Request technical support for furnace operation, software and/or controls ・订购配件 Order parts ・对服务询价,并预约现场服务拜访 Receive service quotes, as well as schedule and manage planned service visits ・对控制/机械系统的升级,热区和大修进行询价 Request quotes for hot zones, controls/mechanical upgrades and/or retrofits 拨打易普森客户关怀热线, 进行技术支持,订购备件, 预约服务及更多帮助. Call Ipsen'

s Aftermarket Support Helpline for technical support, to order parts, schedule service and more! 服务范围 Scope of Service 生产软件升级,工艺软件升级 ・提高系统性能,节能,安全,稳定可靠;

・运行在微软Windows系统上,纯中文人机界面;

・集成 Expert software 专家系统,增加了材料数据库和 新的工艺调整参数设置;

・微软标准数据库格式,实现更大容量存储需求;

・远程诊断,并提出解决建议. Software upgrades on manufacture control and process control ・Boosts your equipment'

s performance, energy efficiency and safety ・Runs on Microsoft Windows operating system, and adapts Chinese language for the operator interface (OIT) ・Integrates Expert software system with the new settings for Material List and process parameter adjustments ・Utilizes standard Microsoft database for greater amount of data storage ・Provides remote diagnosis with suggestions on findings 软件升级 Software Upgrades 软件升级 Software Upgrades 控制系统升级 Cabinet Upgrades 筑炉 Rebricking 设备搬迁 System Relocations 年度保养服务 Annual Maintenance PdMetrics 热区替换 Hot Zone Replacement 真空炉 Vacuum 服务种类 Service Type 气氛炉 Atmosphere 控制系统升级 Cabinet Upgrades 筑炉 Rebricking 热区替换 Hot Zone Replacement 钼热区 Molybdenum hot zone 精准替换,提供安 装调试,专业技术服务. We provide an Ipsen hot zone package that precisely fits your applications and maximizes performance. 石墨热区 Graphite hot zone 可单独或全部对炉顶、炉墙和炉底进行更换.高质量的材料,加上专业的筑炉技术,安全可靠. Roof, sidewalls and hearth of the heating chamber can be separately or completely rebricked. High-quality materials, plus our professional rebricking expertise, guarentee safe and reliable performance. PLC控制系统 ・升级至验证的稳定新版本;

・使用触摸屏,人机操作更直观;

・适应微软Windows操作,系统 运行更加可靠 PLC system ・Upgrades to the proved stable new version ・Utilizes touch panel and more user friendly interface ・Compatible with Microsoft Windows operating system;

stable and reliable 确保设备处于良好状态的必要条件: 正确的使用,精心的维护,及时的维修. 年度保养是设备的预防性维护.每年有计划的安排专业人员 进行年度保养,能够及早发现问题,并准确地解决问题.保障设 备高效稳定地运行,延长设备和配件的使用寿命,保证生产的顺 利进行.

3 conditions to keep your equipments work well: Use correctly, Maintain carefully and Repair timely. Annual Maintenance is the preventive service for equipment maintenance. Every year on a fixed schedule, we send professional service technicians to the customer'

s site, to exam and solve the possible problems before hand, thus to make sure the equipments run perfectly, prolong the service life of whole equipment and parts as well. 年度保养服务 Annual Maintenance 设........