PPT《护士与病人》

(四)沟通技巧因素(communication skills)---changing the subject---being mora'listic教训--- false rea'ssurance安慰---giving advice

五、常用的沟通技巧 倾听(listen)Making self available to listen to the client反映(reflection) Identifying the main emotional themes contained in a communication and direction these back to the client 提问(question) 鼓励病人提供更多信息 开发式提问(open-end) 封闭式提问(closed) An open-ended question is one that e'licits(引出) more than a "yes" or "no" answer 重复(Repeat)1.复述(Restatement) Reapeat the content of the message back to the client,to verify understanding with the client2.意述(Reflection) Identifying the main emotional themes(主题) and directing them back to the client. 澄清和阐明(clarification) Helping the client put into words unclear thoughts or ideas 有助与增强沟通的准确性. 沉默(Silence) Allowing for a pause in communication that permits nurse and client time to think about what has taken. 给病人思考的时间,给护士观察和调适自己的机会 触摸(touch)表达关心、理解和支持,稳定病人的情绪