PPT《质量管理大师》

第四节质量成本 质量成本分为三部分Cost of prevention(预防成本)Cost of detection/appraisal(鉴定/检验成本)Cost of failure(故障成本) Typical Quality Cost Ratios Exhibit 6.4 Source: A. V. Feigenbaum, Total Quality Control, 3rd ed. (New York: McGraw-Hill, 1983), p. 112;

and Joseph M. Juran and F.M. Gryna, Quality Planning and Analysis (New York: McGraw-Hill, 1970), p. 60. 对质量改善的成本的两种观点 Exhibit 6.5 Source: Eric W. Skopec, Strategic Visions Inc. (used by permission).