PDF《DHL PROVIEW》

11 DHL ProView Customer User Guide Page Your three steps to get total control C 3) Add Accounts you want to monitor Most importantly, you need to add your accounts you want to monitor with ProView. Simply type in your account number and the corresponding PIN and click Add , redo this step for multiple accounts. Alternatively, you can upload multiple accounts and PINs in one step by importing a CSV file. If you have multiple accounts to register or if you want to setup multiple user with the same accounts, using the CSV upload is a quick way to do this. For CSV upload you need to separate the account from pins using comma:: Account1,PIN1 Account2,PIN2 … Tip: ACCESSING PROVIEW / REGISTRATION / CONFIGURATION

12 DHL ProView Customer User Guide Page How do I add contacts? This is only required if you want to sign up for notifications. Select I want to have visibility only to skip notifications set up and complete registration. If you would like to set up notifications you can configure unlimited contact details, using email and cell phone number for SMS contact points. Choose a nickname and select your contact choice by clicking Add and redo this step for multiple contacts. Choose speaking contact IDs like Joes Work email or Toms work cell to make it easier to differentiate them when you choose your notifications, e.g. for private and work cell or different employees that should get an email. For Cell Phones format your number as countrycode-number, eg for US cell phone

15555678 or for German cell phone

49171123456 Tip: ACCESSING PROVIEW / REGISTRATION / CONFIGURATION

13 DHL ProView Customer User Guide Page How do add notifications? This is only required if you want to receive notifications as emails or SMS. You now choose the notifications you want to be contacted for. Simply select an event group, your contact method, and if you want a digest, your preferred time you need it. If you do not pick a time you will receive a notification when it occurs. Click Add to save your choice. Redo this step for multiple events. Clicking on Done finishes your ProView and Notifications configuration. If you do NOT select a digest notification by choosing a time, please be aware that you will get very many emails or SMS, depending on your selection and your shipment volumes! A shipment may get

20 in transit changes en route, if you have 1,000 shipments a day, you will thus get 20,000 email or SMS if you would select this event group with no timed digest! Tip: ACCESSING PROVIEW / REGISTRATION / CONFIGURATION

14 DHL ProView Customer User Guide Page Why is selecting a time so important for notifications? If you do not select a time or choose send notifications immediate, you will get an individual notifications for the status change of each shipment (e.g.

100 shipments become Delivered during the day, you get

100 notifications.) Selecting a time results in a digest notification: you get one notification at this point summarizing all status changes (e.g.

100 shipments became Delivered until 1PM, you get one notification for these

100 shipments). Choose your time settings carefully and balance your choice between the degree of up-to-date notification you desire and the amount of notification you will receive for a specific event group. For example, In transit will be the most common notification for a shipment en route. You may not want to receive individual email here for every shipment. Tip: ACCESSING PROVIEW / REGISTRATION / CONFIGURATION Delivered

15 DHL ProView Customer User Guide Page Notification Event Groups C What do they mean? You can select notifications for a row of tracking event groups. ? Picked up: Shipment picked up from the shipper ? In transit: Moving through the DHL network as a regular process, this will be the majority of events, each shipment with around 10-20. ? Clearance delay: Shipment is delayed in customs ? Customs clearance: Shipment has cleared through customs ? Exception: The shipments progress has been impacted for some reason (i.e. address information needed, recipient moved, recipient not home) ? Out for delivery: Shipment is with the courier on its way to the destination address ? Delivered: The shipment has reached its goal at the destination address In the Shipment Status overview, you also have the criterion Shipment data received . This tells you a shipment has been created, but not yet physically entered the DHL network. The next status change would be Picked up , when a courier collected your shipment. Tip: ACCESSING PROVIEW / REGISTRATION / CONFIGURATION