PDF《DHL PROVIEW》

16 DHL ProView Customer User Guide Page Can I change my settings in ProView later on? Of course, you can change your personal setting any time afterwards, add, remove or change event notifications, contacts, or accounts. Simply choose the Contacts or Notifications tab or the manage accounts or manage profile links in the left navigation to get there and keep your ProView set up as you like it. ACCESSING PROVIEW / REGISTRATION / CONFIGURATION

17 DHL ProView Customer User Guide Page INDEX Introduction Accessing ProView / Registration Detailed Shipment Information Notifications Quick Reference / Review Contacts

18 DHL ProView Customer User Guide Page Your entry point of total visibility DETAILED SHIPMENT INFORMATION The Shipment status provides you with an overview of all shipment data from at least the last

90 days. All figures in the table are clickable links. Clicking one of them will directly show you the selected result as a combination of the tracking event group and the billing category. Use the Totals figure to see the entire status for a billing type. Shipment status changes can be seen by refreshing the page. All roads lead to ProView'

s total visibility: Instead of clicking the figures in the table you can also use the left-handed menu or the links beneath the table to access the totals for a billing category. Narrowing your results by search and filter criteria can also be done on the billing category screen. Tip:

19 DHL ProView Customer User Guide Page Detailed billing category / tracking event view DETAILED SHIPMENT INFORMATION This screen shows how you will see details in the billing category and tracking event screens. You have the possibility to filter the displayed results by a tracking event group, by date, or by freely definable search strings contained in any of the data fields. You can also sort the displayed results by clicking on one of table headers. Additionally, you can download the screen data as an Excel- Sheet. In the Receiver or Sender column, you have a more button. Click on this link to get a detailed address in a pop up window related to this receiver. This information lets you quickly investigating why a shipment may require additional address information to deliver successfully. Tip:

20 DHL ProView Customer User Guide Page Detailed shipment AWB view DETAILED SHIPMENT INFORMATION If you click on a Waybill numbers in your detailed shipment list, a new window pops up, showing you the tracking results for this shipment. A detailed tracking history is also included. In a few cases you may see the tracking status is newer than the ProView status. Not to worry. This can happen when a status update reaches the tracking database and has not yet been processed in ProView. In a few minutes ProView will show this status as well.

21 DHL ProView Customer User Guide Page Detailed billing category / tracking event view DETAILED SHIPMENT INFORMATION If you mark the checkbox to the left of an individual Waybill and click on Override selected items , you can choose an individual event notification for just this shipment. This is extremely useful for a exceptionally time-critical shipment or for a very important document. Additionally, you can download the screen data as an Excel- Sheet. In the table header, there is an additional checkbox All . If you want to override the notification setting for a specific set of shipments (e.g. those within the Clearance Delay event group), you can conduct a bulk-assignment to all entries displayed on the s........