PDF《英语口语测试题库》

11 对这个问题我觉得非常抱歉,让我 来检查一下. Let me have a look at it. Our apologies for the problem.

12 快洗服务需要两个小时,但是价格 更贵一些. The express service will take two hours and will cost more.

13 我来给您送洗好的衣服.我把衬衫 挂在您的衣橱衣架上. I am here to return your clothes. I will hang the shirts up on hangers in your closet.

14 您的吹风机的电压看上去应该是

220 伏特,和中国的电压一样. It looks like your hair dryer is 220, the same as in China.

15 如果您借一个转换插座,离店前一 定要归还.如果不归还,就会发生 费用. If you borrowed an adapter, you will give it back when you leave. If not, we must charge you for it.

16 我理解,但是这恐怕不行.这项服 务是不符合酒店规定的. I see, but I'

m afraid that'

s not possible. It is against hotel regulations to do this service.

7 17 您需要我什么时间回来帮您打扫房 间呢? What time would like me to come back to clean your room?

18 女士,没问题.我们总会按照您的 要求提早收拾房间.有什么需求尽 管告诉我们. Certainly, madam. We always service rooms early on request. Just let us know what you need.

19 不客气.先生,夫人,晚安,祝你 们晚上过得开心. You'

re welcome. Good night, madam, sir, and do have a very pleasant evening.

20 很高兴听到您在我们这住得很开 心.希望很快再能见到您. I'

m glad you enjoyed your stay here. Please come again soon.

3、应景服务 题号题干 参考答案

1 The room attendant is servicing a guest'

s room. The attendant: 1) greets the guest and offers to help;

2) repeats what the guest wants and asks how many;

3) gives the towels;

4) asks about extra service;

5) introduces his or her own name and leaves with good wishes. Attendant: Good morning. Do you need anything for the room? Guest: Yes, I need more bath towels. Attendant: Bath towels. Do you want two? Guest: Yes, that'

s fine. Attendant: Here you are. Guest: Thank you. Attendant: Is there anything else you need? Guest: No, that'

s great. Attendant: My name is Gina. Please let me know if there is anything else you need. Have a good afternoon.

2 The room attendant knocks at the door of the guest room. He or she: 1) asks to enter the room;

2) says sorry for not intending to disturb and agrees to do the servicing later;

3) repeats the guest'

s requests. Attendant: Housekeeping. May I come in? Guest: Yes. Attendant: I'

m sorry. I didn'

t mean to disturb you. I can come back later. Guest: Just a minute. When you clean the room, would you mind changing the bed, but not the towels? Attendant: Change the bed but don'

t change the towels? No problem. I'

ll come back later.

3 The room attendant is servicing a guest'

s room. The attendant: 1) greets the guest and offers to help;

2) tells the guest where the hair dryer is placed;

3) repeats the guest'

s requests and agrees to bring them in quickly. Attendant: Good afternoon. Do you need anything for the room? Guest: Yes, I need a hair dryer. Attendant: It should be on the wall in the bathroom. Guest: Yes, please. Could I get a couple of more towels and another blanket? Attendant: Yes, madam, more towels and one blanket. We will get them to you right away.

8 4 The room attendant knocks on the door in response to a guest'

s request for the turn-down service. She or he: 1) enters the room politely;