PDF《英语口语测试题库》

2) offers help;

3) agrees to do as requested and offers bed sheet changing service;

4) offers to help with laundry service. Attendant: Housekeeping. May I come in, madam? Guest: Yes, thanks for coming so quickly. Attendant: Certainly, madam. How can I help you? Guest: I'

d like some fresh towels in the suite when I get back this evening. Attendant: I'

ll get them immediately. Would you like me to also change the bed sheets? Guest: Yes, that would be nice. Could you also turn down the covers? Attendant: Is there anything else I can do for you? Perhaps you have some laundry I can take to be cleaned.

5 The room attendant knocks on the door in response to a guest'

s request for the turn-down service. She or he: 1) enters the room politely;

2) offers to turn down the room;

3) agrees to change the foam pillows with more comfortable ones;

4) offers to do other turn down services. Attendant: Housekeeping. May I come in? Guest: Come in, please. Attendant: Good evening, Mr. Patten. May I do the turn-down service? Guest: Sure. Please go ahead. I don'

t like these foam pillows very much. Attendant: No problem. I will change them for you. Guest: Thank you. I appreciate that. Attendant: Shall I draw the curtains for you? Guest: Yes, please. I didn'

t realize it is so late.

6 The room attendant is turning down a guest room. She or he: 1) agrees to change the foam pillows with more comfortable ones;

2) offers to close the window curtains;

3) recommends a restaurant;

4) responds to the guest'

s thank-you and leaves politely. Guest: I don'

t like these foam pillows very much. Attendant: No problem. I will change them for feather pillows for you. Guest: Thank you. I appreciate that. Attendant: Shall I draw the curtains for you? Guest: Yes, please. I thought I might go down to one of your restaurants. Which restaurant do you recommend? Attendant: The Chinese restaurant on the second floor is very good. Guest: Oh, great. Thank you. Attendant: You are very welcome. Goodbye.

7 The room attendant explains to Ms. Smith the facilities for the handicapped. She or he: 1) says his purpose;

2) explains the facilities for the handicapped (the door, the furniture);

3) explains the specially designed door handles;

4) explains the specially designed facilities by the bed. Attendant: Nice to meet you, Ms. Smith. I am going to show you the handicapped facilities in this room. Guest: Thank you. Attendant: First, the room has extra wide doorways and corridors, with extra space around the furniture in the room. Guest: Can someone in a wheelchair move around easily? Attendant: That'

s right. Also the door handles are low so they are easy to reach.

9 Guest: That is a good idea. Attendant: Over here, by the bed, there are stiff handles.

8 The room attendant is called to Ms. Wang'

s room. She or he: 1) greets and asks about the problem;

2) makes apologies and promises to solve the problem;

3) asks about extra requests;

4) agrees to meet the request and leaves politely. Attendant: Good afternoon, Ms. Wang. You reported a problem? Guest: Yes, that'

s right. My shower is ........